Terms of service

About these terms

These terms govern your use of this website and any purchase you make through it. By placing an order you confirm that you have read them and agree to them. If you do not agree, please do not order.

They should be read alongside the privacy policy, shipping policy, returns policy and research use disclaimer, which form part of the agreement between us.

Who you are buying from

Veleryn Shop is a sole proprietorship, an individual trading under a business name in the United States. It is not a corporation, LLC, partnership or any other body corporate, has no employees or officers, and any reference on this site to “we” or “us” means that one individual, who is named on the about page.

Veleryn Shop supplies these materials under its own name. It does not carry out the analysis published on any product page: every batch is tested by an independent laboratory, and Veleryn Shop is not affiliated with, endorsed by, or an authorised representative of that laboratory. The report for the batch you receive is published in full on its product page, including any figure the report does not measure.

Eligibility

To buy from this site you must:

• Be at least 21 years old and purchasing for laboratory research.
• Be able to form a legally binding contract.
• Provide a delivery address within the United States.
• Give accurate, complete information at checkout.

Orders placed for onward export, or through a freight forwarder, are outside these terms and may be cancelled and refunded.

Products and descriptions

Products are laboratory reference materials for in vitro research, not for human or veterinary use. Each product page lists its vial size, storage information and the independent laboratory report for the listed batch.

Packaging may vary between batches. We update product listings when details change and correct any errors we find.

Orders and acceptance

Placing an order is an offer to buy. Your order is recorded with an order number once the order has been received but does not yet mean it has been accepted.

The contract between us forms when the order is dispatched. Until then an order may be declined or cancelled, for example if an item is out of stock, if there is a pricing or description error, if the address cannot be delivered to, or if the order appears fraudulent. If that happens you are told why and anything paid is refunded in full.

Order quantities may be limited. Veleryn Shop holds small quantities and does not sell for resale.

Pricing and tax

Prices are in United States dollars. Applicable tax, shipping, fees and discounts are shown in your checkout total before you submit.

Standard US shipping is free on orders of $200 or more after discounts. Shipping charges for smaller orders and delivery upgrades are shown at checkout. See the shipping policy for delivery information.

Prices can change at any time, but the price on your order at the moment you place it is the price you pay. If a genuine pricing error is found before dispatch, you will be contacted and given the choice of paying the corrected price or cancelling for a full refund. An obviously mistaken price will not be honoured.

Payment

Payment options are credit/debit card, Venmo, Zelle and Cash App. Checkout shows which options are currently available. Credit/debit card checkout continues securely at veleryn.com. Review the total there before authorizing payment.

For manual methods, place your order first and follow its saved payment instructions. Include the order number when sending payment. The order remains On hold until payment is confirmed.

An order confirmation records the order; it does not by itself establish that payment has been received. Contact us before sending a second payment if the result of an earlier payment is uncertain.

Delivery and risk

Delivery times given anywhere on this site are UPS business-day estimates, not guarantees, and time is not of the essence. Full detail is in the shipping policy.

Risk in the goods passes to you on delivery to the address you gave. Title passes on delivery, payment having already been received. You are responsible for the accuracy of that address and for arrangements to receive the parcel safely.

Cancellations, returns and refunds

An order can be cancelled free of charge at any time before dispatch. After delivery, the returns policy applies in full and forms part of these terms. Unopened items can be returned within 30 days, and anything faulty, damaged or incorrect is replaced or refunded with postage paid. Refunds use the original payment method where supported.

Acceptable use

You agree not to:

• Use this site for any unlawful purpose or to place fraudulent orders.
• Buy for resale, or misrepresent who the goods are for.
• Interfere with the site, attempt to gain unauthorised access, or probe, scan or test its security.
• Scrape, mirror or systematically extract content from the site.
• Submit automated orders or messages, or abuse the contact form.

Access may be refused where these terms are breached.

Intellectual property

The Veleryn Shop name, logo, page design, layout and original written content are owned by the proprietor and may not be copied or reused without permission.

All other trademarks, brand names, product names, logos and product photography belong to their respective owners. They appear here for the purpose of identifying the goods being sold, which is a nominative use, and their appearance does not imply any affiliation with or endorsement by those owners.

No medical advice

Nothing on this site is medical, nutritional or professional advice, and no relationship of practitioner and patient is created by using it. Statements about products have not been evaluated by the Food and Drug Administration, and no product sold here is intended to diagnose, treat, cure or prevent any disease.

See the research use disclaimer for the conditions that apply to these materials.

Limitation of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the fullest extent permitted by law:

• The site and its content are provided “as is”, without warranties of any kind beyond those that cannot be excluded.
• Veleryn Shop is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or opportunity.
• Total liability arising out of any order is limited to the amount you paid for that order.
• Veleryn Shop is not liable for how a product is used after delivery, for a reaction to an ingredient disclosed on the label, or for use contrary to the manufacturer’s directions.

Indemnity

You agree to indemnify Veleryn Shop against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the site, or your use of a product contrary to its label and the manufacturer’s directions.

Force majeure

Veleryn Shop is not liable for failure or delay caused by events beyond reasonable control, including UPS network disruption, extreme weather, supplier failure, utility or network outage, civil disturbance, or action by a government authority.

Governing law and disputes

These terms are governed by the laws of the United States and of the State of CA, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the state and federal courts located there.

Please write to us first. Almost everything is resolved faster and more cheaply by email than by anything else, and you will get a reply from the person who can actually fix it.

If any provision of these terms is found unenforceable, the rest continues in effect.

Changes to these terms

These terms may be updated from time to time, and the date at the top of the page shows when they last changed. The version in force for your order is the version published when you placed it.

Contact

Questions about these terms go to the contact page. One person reads every message.