Shipping policy

Where we ship

Veleryn Shop ships to addresses within the United States only, including Washington DC and Puerto Rico. Checkout will not accept an address outside the US.

We do not ship internationally or to freight forwarders for onward international delivery.

Orders ship from Roseville, CA.

Who carries your parcel

Orders ship with UPS. Tracking details are sent when your parcel ships.

• Your tracking number is a UPS tracking number and can be entered directly on ups.com.
• Every delivery estimate on this site is in UPS business days, Monday to Friday. Weekends and US federal holidays are not business days and do not count.
• Saturday delivery is not included on any service we use, so a parcel that would otherwise land on a Saturday arrives the following Monday.

Available delivery services

Choose from the delivery options shown at checkout. Standard shipping is free on orders of $200 or more after discounts; delivery upgrades may cost extra.

Transit time starts when the carrier collects the parcel, after 1 to 2 business days of handling following confirmed payment. Contact us before ordering if you need delivery by a specific date.

Addresses UPS cannot deliver to

Because everything ships with UPS, some addresses simply cannot be served. UPS does not deliver the services listed above to:

• PO Boxes
• APO, FPO and DPO addresses

If you enter one of these, the order will be held rather than shipped, and you will get an email asking for a street address UPS can reach. A residential address, a workplace, or anywhere a person can sign for a parcel all work.

Please tell us at checkout, in the order notes, if the delivery point has a gate code, a reception desk, or anything else a driver would need to know.

Shipping charges

Standard US shipping is free when your item subtotal is $200.00 or more after discounts, before tax and fees. Shipping for smaller orders and any optional delivery upgrades is shown at checkout before you pay.

Handling and delivery times

Orders are packed and dispatched within 1 to 2 business days, Monday to Friday, excluding US federal holidays.

Handling begins once your payment is confirmed.

Once dispatched, typical transit is 3 to 6 business days depending on distance. Alaska, Hawaii and Puerto Rico usually sit at the longer end of that range.

These are UPS business-day estimates, not guarantees. Weekends and US federal holidays are not business days and do not count towards them.

Tracking

A UPS tracking number is emailed to you as soon as the parcel is handed over, and it also appears on your order page. You can look an order up at any time on the order status page using your order number and the email address you ordered with.

Tracking can take up to 24 hours to show movement after it is issued. That is normal and does not mean the parcel has not been collected.

Address accuracy

You are responsible for the address you enter. Please check the apartment or unit number in particular. Missing address details can delay delivery.

If you spot a mistake, reply to your order confirmation with the correction and quote your order number. Any change before dispatch is free. Once a tracking number exists, the address is fixed with UPS and cannot be changed from our end.

Delays outside our control

Once a parcel is with UPS, its progress is out of our hands. Weather, network backlogs, sorting errors, holiday volume and incorrect addresses can all add days. Veleryn Shop is not liable for delays of that kind, but we will always help you chase them. Email us and we will open a trace with UPS on your behalf.

Lost, late or damaged parcels

• Damaged in transit. Email us within 7 days of delivery with your order number and photographs of the outer box and the items. You will be sent a replacement or a full refund. You are not asked to return a damaged product.
• Tracking says delivered, nothing arrived. Check with neighbours and around the property first, then email us. Carriers occasionally mark a parcel delivered a day early. If it has not appeared after 3 business days, we will file a claim and replace or refund the order.
• No tracking movement for 7 days. Email us and we will open a trace. A parcel confirmed lost is replaced or refunded in full.

Undeliverable and refused parcels

If a parcel comes back to us because the address was wrong or incomplete, because it went unclaimed, or because delivery was refused, you will be offered a refund of the order value minus the original shipping cost, or a reshipment. We will confirm any reshipping charge with you first.

Please contact us before returning a parcel. We will check the returned items and follow the terms in our returns policy.

How vials are packed

Every vial ships sealed, with its crimped aluminium seal and flip cap intact and its batch number legible. Nothing is decanted, split or relabelled after analysis, so the vial you receive is from the batch whose certificate is published. Orders are packed in plain, unbranded outer boxes with no indication of the contents on the outside.

Keep parcels out of direct sunlight and bring them inside promptly. Follow the storage instructions on each product page.

Return address

Please do not send anything back without contacting us first. See the returns policy.