Help
Frequently asked questions
If something is not answered here, the contact page reaches the person who packs the orders.
Ordering and payment
- How do I place an order?
- Choose your products and quantities, add them to your cart, and go to checkout. Enter your delivery details, review the total, and choose from the available payment options: credit/debit card, Venmo, Zelle or Cash App. Card payments are completed securely at veleryn.com. For the payment apps, follow the instructions in your order confirmation.
- What payment methods can I use?
- Credit/debit card, Venmo, Zelle and Cash App are listed at checkout, with current availability shown for each option.
- When should I pay with Venmo, Zelle or Cash App?
- Place your order first. Then use the payment details in your confirmation and include your order number. We ship after your payment is confirmed.
- How can I track my order?
- Use the link in your confirmation email or sign in to your account at veleryn.com. You can also use the Order status page with the access details from your confirmation.
- Can I cancel an order?
- Contact us with your order number before it ships. If it has already shipped, please see our returns policy.
Shipping and delivery
- How much is shipping?
- Standard US shipping is free on orders of $200 or more after discounts. For smaller orders, the shipping charge is shown at checkout. Any optional delivery upgrades are priced separately.
- When will my order ship?
- Orders usually ship within 1 to 2 business days after payment is confirmed. You'll receive tracking details when your order ships.
- Where do you ship?
- We ship within the United States, including Washington DC and Puerto Rico. Please use a street address; we cannot deliver to PO boxes or military addresses.
- Can I change my delivery address?
- Contact us with your order number and the corrected address as soon as possible. We can update it before your order ships.
- What if my order is lost or damaged?
- Contact us with your order number. For damaged items, include photos of the packaging and products so we can arrange a replacement or refund.
Products
- Can I choose a different number of vials?
- Yes. Choose a preset quantity or use the plus and minus buttons to add or remove one vial at a time. The price updates automatically, including any volume discount.
- Where can I find the lab report?
- Each product page includes the certificate of analysis for its listed batch. You can check the batch number, measured content and any reported purity results there.
- What are these products for?
- Our products are laboratory reference materials for in vitro research. They are not for human or veterinary use.
- How should I store the vials?
- Follow the storage information on the product page and label. Keep each vial sealed and protected from light until needed for laboratory work.
- Who can order?
- Customers must be 21 or older and purchasing for legitimate laboratory research. The conditions of supply are linked in the footer and at checkout.
Returns and refunds
- How do I return an item?
- Contact us within 30 days of delivery with your order number. Unopened items in their original packaging are eligible for a return. We'll send you the return instructions.
- Who pays return shipping?
- For a change-of-mind return, you pay the return shipping. If your item is faulty, damaged in transit or incorrect, we cover the return shipping and refund the original shipping charge.
- When will I receive my refund?
- We issue refunds within 5 business days of receiving and checking your return. Refunds go to the original payment method where supported; your payment provider may take additional time to post them.
Important. For laboratory research use only. Not for human or veterinary use, not for food use, and not for any household purpose. These compounds are not dietary supplements, are not drugs, and are not approved by the Food and Drug Administration for the diagnosis, treatment, cure or prevention of any disease. Read the full research use disclaimer.